One-Stop Crisis Center to Provide People with Immediate Social Assistance (15/04/2013)
Prime Minister Yingluck Shinawatra has stated that the Government attached great importance to the solving of social problems and that its One-Stop Crisis Center would work to provide people with social assistance.

The statement was part of the weekly program “Yingluck Government Meets the People,” broadcast on NBT TV and Radio Thailand on 13 April 2013.

In the program, Prime Minister Yingluck referred to the launching of One-Stop Crisis Center on 9 April 2013 at Government House. The center, administered by the Ministry of Social Development and Human Security, aims to offer immediate assistance to children, women, older persons, and people with disabilities.

She cited social problems faced by these groups of people as human trafficking, child labor, teenage pregnancy, and various forms of violence against women, children, disabled persons, and the elderly. These problems have adversely affected the people’s quality of life and national administration as a whole.

She said that many government agencies, as well as civil society organizations and their networks, are responsible for handling social problems. The Government deems it necessary for relevant agencies and organizations to work closely together, so that the problems will be tackled effectively and promptly.

People may seek assistance from the One-Stop Crisis Center through three channels. First, they may contact more than 20,000 crisis units nationwide. The second channel is the hotline 1300, and the third channel is the website

The center provides physical and mental treatments, legal assistance, and recovery and rehabilitation with multidisciplinary teams to help affected people. It will receive complaints, transfer cases, and coordinate responses between various responsible agencies.

Prime Minister Yingluck said that all relevant units would work in an integrated manner. For instance, they would coordinate with hospitals and police stations for the affected people. Officials would be assigned to follow up on each case to ensure that the affected people would be provided with good care.

The One-Stop Crisis Center will be fully computerized in the next two months, linking related information with various agencies. With modern information technology, the center promises to give immediate social assistance to affected children, women, older persons, and people with disabilities.

The Prime Minister said that the Government had invited various networks to join the center, where people facing difficulties could look to for help. She called for joint efforts to ease social problems, so that the country would become a better, more livable society. In addition, every child, youth, woman, or aging or disabled person has the right to appropriate protection in accordance with the Constitution.

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